Complaints and dispute resolution

1. HOW TO FILE A COMPLAINT

For problems relating to products, orders, payments, deliveries, returns, refunds or legal warranty, the customer can contact us at the following addresses:

Bdlsnc
BDL S.N.C. DI BORTOLOZZO LUIGINO & C.

Via Carlo Spallanzani, 3
30036 Santa Maria di Sala (VE)
Italy

E-mail: info@bdlsnc.it
Telephone: +39 414 87360

Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR THE COMPLAINT

In order for us to quickly handle the request, we recommend indicating:

· name and surname;

· order number;

· e-mail address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT MANAGEMENT

We will examine the request and try to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer can, where applicable, turn to an alternative dispute resolution body (ADR) competent according to Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.